Forums Bugs & issues Problems using and installing Reply To: Problems using and installing

#3363 Reply

Laurel Valley

Svante:

I am using version 2.1.1398.0, getting the same thing as shown in Geoff’s screen prints above after the product goes into a loop with an hourglass symbol for about two minutes, and never getting the password window¬†that I need to decrypt my files.

I tried a “Repair” but that did not help.

I uninstalled the product and then reinstalled it but that did not help.

Anyone having this same problem is stuck with encrypted files that can’t be decrypted until this problem gets fixed.