Forums Bugs & issues Can't open existing Axcrypt files with latest version of Axcrypt Reply To: Can't open existing Axcrypt files with latest version of Axcrypt

#3551 Reply

Svante
Keymaster

Hello Jennifer,

I’ll try to keep this as short and straight-forward as possible, but there were many things there…

– Your issues with AxCrypt not responding is likely due to a known performance issue when selecting multiple files from Windows Explorer. For multiple file selections, please use the program window and it’s toolbar and menu for now. We’ll be fixing this shortly.

– You will not be prompted to convert your files if you are selecting to decrypt them permanently, since that would not make sense. You’re asking to decrypt them, conversion is about converting AxCrypt 1-encrypted files to AxCrypt 2-encrypted files.

– You do not need Premium to do what you are doing, so the trial period length is irrelevant here.

– You do not need to change the AxCrypt 2 password to decrypt AxCrypt 1-files with varying passwords. As required, AxCrypt will prompt you for the AxCrypt 1-file password.

Regards,

Svante