Forums Bugs & issues Can't open existing Axcrypt files with latest version of Axcrypt Reply To: Can't open existing Axcrypt files with latest version of Axcrypt

#3742 Reply

Svante
Keymaster

Hello Andy,

This thread is to say the least a bit confusing. Too many posting their own issue. Each thread should essentially be per one single user/issue.

Anyway, this means I’m not sure just what “Now I have done as you have suggested” means in this case.

We do not know of any confirmed case of files actually opening in version 1, and not in version 2. There was an issue in a previous version, where some files would not open after a password change, but that has been fixed.

The best way to make sure that it’s not a problem with the program, is to temporarily uninstall AxCrypt 2, re-install AxCrypt 1 and see if you actually can open them there. If you can’t – then it’s not a version problem. If you can – re-install version 2 again, and repeat.