Forums Bugs & issues Made new trial account – logged in > Your premium subscription has expired ….. Reply To: Made new trial account – logged in > Your premium subscription has expired …..

#3810 Reply

Svante
Keymaster

Hello John,

The ‘offline’ indication is displayed when we cannot access our server from the application. Are you perhaps behind a firewall which requires separate authentication?

The Premium purchase suffers from the same problem – the app can’t see that you’ve purchased Premium if it can’t access our server.

The issue here is definitely in server access.

Finally, you can encrypt and decrypt entirely offline. Just be sure, as always, to remember the password used.

Svante

PS – We’ll of course refund your Premium purchase if you don’t want it after this is resolved. Also, you’ll still get your premium trial, so it’s not gone just because you purchased.