Thank you! But need more info still…
Can you try to export your event log and send it to support att axcrypt dott net ?
Here’s how. Open the Event Viewer.
Right-click the Application node.
Select ‘Save All Events As’.
Save with a name, for examle ‘Events’
If you can, select to save Display Information in English:
Then go to where you saved the file, right-click it and compress it.
If the original was named ‘Events.evtx’, the compressed file is ‘Events.zip’.
Send this as a attachement to support att axcrypt dott net . Then I can have a comprehensive look at what can be found there.