Forums Bugs & issues Sometimes Save of crypted fails, remaining the not crypted copy in %appdata% Reply To: Sometimes Save of crypted fails, remaining the not crypted copy in %appdata%

#4572 Reply

Svante
Keymaster

Hi Roberto,

 

First of all – please update and keep your AxCrypt fully updated, you’re almost up-to-date, but not quite.

The next time this happens, please follow the instructions here immediately after the problem surfaces: http://www.axcrypt.net/blog/send-complete-error-report/ .

This will give us a chance to understand more about just what happens, and thus fix it.

Thank you for reporting this!