Forums Help & support Are passwords different within the AX system?

This topic contains 4 replies, has 2 voices, and was last updated by  Svante 3 weeks, 3 days ago.

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  • #4251 Reply

    Rich Dixon

    Hi,  I updated to the latest version of AX Crypt where you now have to sign in online then open your file after that.  I did this on Monday but now cant find the password I used for the main on-line sign in!  I seem to recall that once I had signed in I then used my original AX crypt password to open the files on my computer. (This pw was different to the one used to sign in online). If I get a new online sign in password will my computer files still open with the original AX crypt pw I used before updating?



    #4252 Reply


    Hello Rich,

    Here’s how it works.

    – If AxCrypt can connect to the Internet, it’ll validate the password against the server, and if required synchronize keys and things after successful sign in. This, among other things, allows things to work on serveral PCs and devices. If you’re offline, we’ll just validate your password locally. This helps reduce situations where typing mistakes when encrypting leads to data loss.

    – Once signed in to AxCrypt (offline or online, AxCrypt does *not* require Internet to operate), AxCrypt will use that password for encryption and decryption when possible. If you attempt to open a file where the sign in password does not work, you’ll be prompted. If the file is an AxCrypt version 1 file, it’ll be converted to version 2 *and* use the new sign in password.

    We’ve tried to make it very clear that you need to remember your AxCrypt password, and also when you start for the first time you are required to enter it no less than three times before any data can be encrypted using this password. All to minimize the risk of mistakes and not remembering it.

    If you request a password reset, you’ll be able to sign in to AxCrypt gain – but of course you will not regain access to any files that were encrypted using the previous password.

    In your case then, this should mean that old files that you opened when signed in with AxCrypt 2 now uses the password you can’t find. You can check the modification dates of your encrypted files and see if they have been updated recently.

    #4253 Reply

    Rich Dixon


    thank you for the reply.  As I remember, I signed in to the new AX online server once then opened an AX file on my computer once (This was opened using my old pw).  I then closed it and signed out.  Will this effect which pw is in effect for internet/computer files?



    #4254 Reply

    Rich Dixon

    I have a copy of the file on I Cloud which was last accessed/amended on 28 Aug 16.  Will this file be on the old AX pw and could I open it using that if I renewed my new online sign in?



    #4255 Reply



    If August 28 was before you first viewed it with AxCrypt 2, yes. Do try! On a copy, of course!

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