Forums Help & support Can I decrypt my files with forgotten password if I have Premium?

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 1 month, 2 weeks ago.

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  • #4437 Reply

    Amine

    Hello,

    i have the same issue, and if i understand i should remember the old password.

    if have a premium account, can i decrypt my files ?

    Thank you

    #4450 Reply

    Svante
    Keymaster

    Hello Amine,

    Having, or not having, Premium makes no difference in the ability to decrypt. If you know the password you will always be able to decrypt, regardless of if the file was encrypted with or without Premium level encryption.

    If you do not know the password, you will not be able to decrypt, regardless of if you’re a Premium subscriber or not.

    Please see the FAQ for more info about forgotten passwords, http://www.axcrypt.net/support/faq/#forgot-password .

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