This topic contains 10 replies, has 2 voices, and was last updated by Janae 1 year, 1 month ago.
November 14, 2016 at 12:04 #4630
I can log in as normal on Axcrypt however when I want to open a file it asked for the password again which it says is incorrect. Now I can’t access my files and am stuck…Please help!November 14, 2016 at 12:16 #4631
Ok it seems I have forgotten my original password that I need to open my files… Can you help me reset this so that I can access my files.
When I reset my password it doesn’t help for the files.November 14, 2016 at 16:35 #4634
Had the same problem! Ended up uninstalling new version of AxCrypt and reinstalling the previous version I was using.November 14, 2016 at 20:15 #4636
Hello Eddie & Eldernerd,
We cannot reset a password to regain access to a file where the original password is forgotten. That is what AxCrypt is about – strong encryption without backdoors. If you don’t have the password, neither you, nor we nor anyone else can decrypt the file.
Reinstalling an old version of AxCrypt will not help either. I’m not sure Eldernerd, just what your situation is – but you did not have the same problem as Eddie who has a forgotten password. Without more information it’s hard to say exactly what the issue was, but we’ll be happy to help you out if you’ll give some more information, preferably screenshots.November 15, 2016 at 13:47 #4643
Good news!! I remembered my password!!!
Wow I was so scared I would have lost all my files as I literally used AxCrypt on them all. Note to self and others, DO NOT FORGET PASSWORD.November 15, 2016 at 22:28 #4647
Great to hear Eddie! You are so right: DO NOT FORGET PASSWORD! That’s what encryption is all about – no password, no files. No password reset possible.
Good luck!February 14, 2017 at 23:51 #5495
I installed Axcrypt free trial version, selected password and used it without a glitch for two weeks now. Suddently Axcrypt encrypted files cannot be opened. I have NOT forgotten my password. What do you suggest I do?February 15, 2017 at 07:55 #5498
Please send a support request to email@example.com, and include screen shots showing both the file(s) in question listed in Windows Explorer with details, and another showing the error message you’re getting from AxCrypt.March 14, 2017 at 19:13 #5738
I’ve been using Axcrypt for well over a year. I opened an Axcrypt encrypted file this morning, but now I can’t open any of my encrypted files. The pop-up window to enter the password isn’t even popping up anymore. Right clicking and trying to open that way doesn’t work either. I’m not sure what happened or how to fix it.March 14, 2017 at 19:21 #5739
Please send screen shots of the situation, along with a detailed description of what happened, and what does not happen now to support att axcrypt dott net.March 14, 2017 at 19:25 #5740
I tried restarting my computer and that seemed to fix the problem. Thank you though!