Forums Help & support exception on UI thread

This topic contains 2 replies, has 2 voices, and was last updated by  Svante 6 months, 3 weeks ago.

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  • #3007 Reply

    caba

    Hi
    I just installed the software and i’m very surprised: no problem to secure files like *.doc but impossible to secure movie files (.MTS) with a size of 1,97 Go. An error message appears: “Unexpected error!: Exception on UI thread”

    Any ideas about this problem?

    Thanks

    #3008 Reply

    Svante
    Keymaster

    Hello,

    This is Svante from AxCrypt.

    I’ll look into this as soon as possible, thank you for reporting this. There should be no size or time limit.

    Do you have disk space to store the result? (Still should not cause the error you’re seeing, but some error).

    Regards,

    Svante

    #3042 Reply

    Svante
    Keymaster

    Hello,

    Tested with a large file without any problems. Probably something else, and we’ve improved error reporting in many ways the last days. Can you please try again with the most recent version of AxCrypt?

    Svante

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