Forums Help & support File is open and may need to be cleaned

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 2 months ago.

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  • #4368 Reply

    Christine Applegate

    This file is not open, when I click it asks for a password.  It keeps saying the password is incorrect, but it is not.  The tool bar says to close the file and clean it.  It does nothing, and I really need to get into this file.

    #4376 Reply

    Svante
    Keymaster

    Hello Christine,

    If it says you’re entering the wrong password, chances are very, very high that you are.

    Can you send a screen shot please of the situation? If you do not want to post it here, send an email to support@axcrypt.net .

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