Forums › Help & support › File is open and may need to be cleaned
This topic contains 1 reply, has 2 voices, and was last updated by Svante 2 weeks, 5 days ago.
This file is not open, when I click it asks for a password. It keeps saying the password is incorrect, but it is not. The tool bar says to close the file and clean it. It does nothing, and I really need to get into this file.
If it says you’re entering the wrong password, chances are very, very high that you are.
Can you send a screen shot please of the situation? If you do not want to post it here, send an email to firstname.lastname@example.org .
Name (optional, but it makes the forums a friendlier place):
Mail (optional, will not be published) :
Drag & drop, tap, or click
Notify me of follow-up replies via email
Enter the destination URL
Or link to existing content