Forums Help & support Getting "FILE FORMAT ERROR"

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 1 month, 1 week ago.

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  • #4505 Reply

    Brian

    File was encrypted using 1.x and now that I upgraded to 2.1.1478 64 bit it pops up with an error of “Unexpected error”,  Then below that is says “file format error D:/……”

    What can I do or try??

    Brian

    #4506 Reply

    Svante
    Keymaster

    Hello,

    We need more information about this.

    Please start by performing steps 1. and 2. from http://www.axcrypt.net/blog/send-complete-error-report/ and sending them to support@axcrypt.net .

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