Forums Help & support help

This topic contains 5 replies, has 2 voices, and was last updated by  vin 2 months ago.

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  • #4269 Reply

    vin

    good morning.

    This morning I geinstaleerd your program.

    Now I can not decrypt my files.
    I get the message “Object reference not set to an instance of an object”

    there is something that can be done here?

    #4275 Reply

    Svante
    Keymaster

    Hello vin,

    Sorry that that you’re having problems. Would please send a screen shot of the situation?

    #4283 Reply

    vin

    dit krijg ik al ik het programma open.

    dan toets ik me wachtwoord in.

    dan krijg ik deze melding.

    #4308 Reply

    vin

    can you see what I mean in the pictures?

    The program displays this message after type in the password.

    Object reference not set to an instance of an object.

    This will also be given if I want to sign up

    #4316 Reply

    Svante
    Keymaster

    Thank you! Please follow the steps for #2 here: http://www.axcrypt.net/blog/send-complete-error-report/ , AxCrypt configuration files and send me the files.

    #4317 Reply

    vin

    to whitch email can i send it?

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