Forums Help & support how do I reset my account when it's locked

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 2 months, 1 week ago.

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  • #4170 Reply

    Krumberg

    Hello –
    something went wrong somewhere
    Axcrypt somehow refuses to let me use it although I did lock in with account verification and all that.
    How can I reset my password under these circumstances??
    How do I regain access to mmy account with Axcrypt ?

    #4171 Reply

    Svante
    Keymaster

    Hello Krumberg,

    We need to know your exact email address and probably learn more about what the problem is, so the best here is that you email us at support att axcrypt dott net . Please tell us your account email, and if you can include a screen shot of where you are stuck it will also be of great help.

    How to take a screen shot is explained here: https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots .

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