Forums Bugs & issues How to sign in to old account after upgrade

This topic contains 1 reply, has 2 voices, and was last updated by  Anonymous 1 month, 1 week ago.

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  • #4494 Reply

    Anonymous

    Hi

    My problem is simple. I know the password for my encrypted files, but I downloaded a newer version of Axcrypt and it asked me for my email and LOGIN password which I have forgotten. Obviously my important files are encrypted and I can not get into them. How do I get a new LOGIN password so I can decryprt my own files ?

    Thanks

    Geoff

    #4496 Reply

    Svante
    Keymaster

    Hi Geoff,

    Here’s the thing – if you have an old account that you’ve forgotten the password for, you can safely reset it. You should then use that password when you sign in to AxCrypt to work with your files. In the future after the upgrade, you’ll just be using that password. If your existing password for your files is strong enough, do use that. It’ll make the use much easier.

    Go here to reset your password (this link is in the program as well): https://account.axcrypt.net/Home/PasswordReset .

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