Forums Help & support latest version installed, but crashes on login

This topic contains 10 replies, has 2 voices, and was last updated by  Svante 3 months, 2 weeks ago.

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #3112 Reply

    Omveer Singh

    On giving login-id & password, a popup window having the message “file encryption for .net and mono has stopped working” comes and it closes.

    #3118 Reply

    Svante
    Keymaster

    Hello,

    Can you please do try the following:

    1. Ensure AxCrypt is stopped.
    2. Using Windows Explorer, go to %localappdata%\axcrypt\ .
    3. E-mail all .txt files in that folder (UserSettings.txt etc etc) to me: svante dot seleborg at axcrypt dot net . (There is nothing especially sensitive there, at most your e-mail-address and names of encrypted files.)
    4. Delete all .txt files.
    5. Re-start AxCrypt.

    Svante

    #3861 Reply

    Andrea McSweeney

    I am having the same issue and I dont understand your instructions. Can you please help me?

    #3866 Reply

    ritu

    I started having the same problem 2-3 days back on Windows-10. Prior to that it worked but would hang if I left the process running overnight. I tried to uninstall and install back and still get the same error: file encryption for .net and mono has stopped working

    #3890 Reply

    Svante
    Keymaster

    Hello ritu,

    That typically means a crash in .NET, but can you check out %localappdata%\AxCrypt and see if there’s a file named ‘ReportSnapshot.txt’ there. If so, can you post it / send it (if there’s anything in there that you object to posting).

    Svante

    #3901 Reply

    Ritu

    Thanks for responding. Below, I have copied Reportsnapshot

    ———– Exception at 2016-07-06 02:00:20Z ———–
    Axantum.AxCrypt.Common.OfflineApiException: Offline GET https://account.axcrypt.net/api/users/my/account —> System.Net.Http.HttpRequestException: An error occurred while sending the request. —> System.Net.WebException: The underlying connection was closed: Unable to connect to the remote server. —> System.Net.Sockets.SocketException: An invalid argument was supplied
    at System.Net.Sockets.Socket..ctor(AddressFamily addressFamily, SocketType socketType, ProtocolType protocolType)
    at System.Net.ServicePoint.GetConnection(PooledStream PooledStream, Object owner, Boolean async, IPAddress& address, Socket& abortSocket, Socket& abortSocket6)
    at System.Net.PooledStream.Activate(Object owningObject, Boolean async, GeneralAsyncDelegate asyncCallback)
    at System.Net.Connection.CompleteStartConnection(Boolean async, HttpWebRequest httpWebRequest)
    — End of inner exception stack trace —
    at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
    at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
    — End of inner exception stack trace —
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Axantum.AxCrypt.Mono.RestCaller.<SendGet>d__5.MoveNext()
    — End of stack trace from previous location where exception was thrown —
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Axantum.AxCrypt.Mono.RestCaller.<SendAsync>d__1.MoveNext()
    — End of inner exception stack trace —
    at Axantum.AxCrypt.Mono.RestCaller.<SendAsync>d__1.MoveNext()
    — End of stack trace from previous location where exception was thrown —
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Axantum.AxCrypt.Api.ApiCaller.<RestAsync>d__1.MoveNext()
    — End of stack trace from previous location where exception was thrown —
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Axantum.AxCrypt.Api.AxCryptApiClient.<MyAccountAsync>d__14.MoveNext()
    — End of stack trace from previous location where exception was thrown —
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Axantum.AxCrypt.Core.Service.ApiAccountService.<IsIdentityValidAsync>d__6.MoveNext()
    — End of stack trace from previous location where exception was thrown —
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Axantum.AxCrypt.Core.Service.DeviceAccountService.<IsIdentityValidAsync>d__7.MoveNext()

    ———– Exception at 2016-06-18 00:11:04Z ———–
    Axantum.AxCrypt.Api.UnauthorizedApiException
    at Axantum.AxCrypt.Api.ApiCaller.EnsureStatusOk(RestResponse restResponse)
    at Axantum.AxCrypt.Api.AxCryptApiClient.<MyAccountAsync>d__14.MoveNext()
    — End of stack trace from previous location where exception was thrown —
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Axantum.AxCrypt.Core.Service.ApiAccountService.<IsIdentityValidAsync>d__6.MoveNext()

    ———– Exception at 2016-06-16 23:29:25Z ———–
    Axantum.AxCrypt.Common.OfflineApiException: Offline GET https://account.axcrypt.net/api/users/all/accounts/ritu2p%40yahoo.com —> System.Net.Http.HttpRequestException: An error occurred while sending the request. —> System.Net.WebException: Unable to connect to the remote server —> System.Net.Sockets.SocketException: An established connection was aborted by the software in your host machine 19.1.1.2:443
    at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
    at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
    — End of inner exception stack trace —
    at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
    at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
    — End of inner exception stack trace —
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Axantum.AxCrypt.Mono.RestCaller.<SendGet>d__5.MoveNext()
    — End of stack trace from previous location where exception was thrown —
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Axantum.AxCrypt.Mono.RestCaller.<SendAsync>d__1.MoveNext()
    — End of inner exception stack trace —
    at Axantum.AxCrypt.Mono.RestCaller.<SendAsync>d__1.MoveNext()
    — End of stack trace from previous location where exception was thrown —
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Axantum.AxCrypt.Api.ApiCaller.<RestAsync>d__1.MoveNext()
    — End of stack trace from previous location where exception was thrown —
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Axantum.AxCrypt.Api.AxCryptApiClient.<GetAllAccountsUserAccountAsync>d__13.MoveNext()
    — End of stack trace from previous location where exception was thrown —
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Axantum.AxCrypt.Core.Service.ApiAccountService.<StatusAsync>d__8.MoveNext()
    — End of stack trace from previous location where exception was thrown —
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Axantum.AxCrypt.Core.Service.DeviceAccountService.<StatusAsync>d__19.MoveNext()

    #3907 Reply

    Svante
    Keymaster

    Tahnk you, unfortunately it did not help, since only old exceptions were there.

    What version of AxCrypt are you running?

    Just how far do you get? Do you get to sign in?

    #3917 Reply

    Ritu

    The AxCrypt version is 2.1.1444.0

    It throws an exception, “File Encryption for .NET and Mono has stopped working” and signs out of AxCrypt. I don’t even get to the sign in.

    #3918 Reply

    Svante
    Keymaster

    Hello,

    It seems to be something with network access that fails. Are you behind a web proxy or using a VPN?

    You might also try to start AxCrypt with the –offline switch. Run a command like the following:

    %ProgramFiles%\AxCrypt\AxCrypt\AxCrypt.exe –offline

    This will disable all network access (permanently, until you re-enable it from the menus).

    It would be good if you could check the Event Viewer also for any more events related to this. It’s something that is wrong with your PC environment, at least to the extent that the AxCrypt code does not handle it properly. The stack trace you showed, if it is relevant to the problem, does indicate that the exception is handled though, so it’s a bit unclear.

    Thank you for working with us to resolve this.

    Svante

    #3929 Reply

    Ritu Sinha

    This did not work either but thanks for all your help. I need to take a break from this now.

    #3931 Reply

    Svante
    Keymaster

    Hello Ritu,

    Understood. When you are up for it, or experience similar problems with another application you should also try to repair the .NET framework. It has helped in a few similar situations.

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