Forums Help & support PO supplied but portal still showing that sub is expired

This topic contains 1 reply, has 1 voice, and was last updated by  Juliette 3 months, 2 weeks ago.

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  • #3952 Reply

    Meagan

    Hi AxCrypt,

    Would you please advise the remediation of the following error?

    “Your Premium Subscription has expired and can therefore no longer edit or create new password entries. However, you still have read-only access” A PO was supplied to renew customers subscription on the 10th of August. Please Error call me ASAP as I need to resolve this for my customer and it is becoming a customer satisfaction issue.

    Thank you,

    773-987-1859

    #3954 Reply

    Juliette

    Hello, and thank you for contacting us!

     

    Please, send us the email associated with the Premium payment at support@axcrypt.net . We will then be able to activated the Premium version for your customer.

     

    Best regards,

     

    Juliette

    AxCrypt AB

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