Forums Help & support Unsupported File Type

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 1 month, 1 week ago.

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  • #4534 Reply

    Tas

    I can not open any of my PDF’s that I encrypted — Adobe says they are an upsupported file type or because the file is damaged. Help.

    #4536 Reply

    Svante
    Keymaster

    Hello Tas,

    This is most probably because you have attempted to associate the AxCrypt file extension (.axx) with a Adobe Acrobat PDF viewer.

    When you install AxCrypt, the .axx file extension is associated with AxCrypt, so when you double-click such a file, AxCrypt is started (which may in turn start another application such as a PDF viewer after decryption).

    If you associate .axx directly with something else than AxCrypt, it will not work.

    If this does not explain it, please add a screen shot of the situation. You might also want to google “windows file association extension” or something similar.

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