I had to reinstall windows due to botched patch for windows 10 feature update 1709. I reinstalled a crypt (I bought a Premium Subscription in 08/2017). It defaults to the email mentioned above. I type the password (verified 3 times) and says wrong password. I logged in to my account in your server using the same email. Same answer. New attempt; this time using a Google email account and logged me in.
I deinstalled and rebooted the machine three tiemes and every time the installation defaults to first email account (non google email).
I tried to change ID specifying the Google email account and says that I have to delete the previous account. I am concerned about losing access to encrypted files on my PC.