Forums Bugs & issues Asking for file password, but I never entered one. Reply To: Asking for file password, but I never entered one.

#10798 Reply

Svante
Keymaster

Hello CUTR,

This is most likely caused by you requesting a password *reset* on June 4. You can’t reset the password to gain access to previously encrypted files, that’s not how encryption works.

The password reset function will let you sign in again to your account, using the new password. But, to open previously opened files, you need to know the original password.

That is why it’s asking for the “file” password, which here means the “password the file was encrypted with”.