Make sure AxCrypt is connected to the internet and you’ll be able to change your password.
The way AxCrypt works is that if you know the old one (and use the change function) then you will be able to access old files. However if you use the reset function then you won’t be able to access old files (unless you remember the old password).
The technical explanation is complicated but for a user it’s simple:
- Reset password = no access to old files using new password
- Change password = access to old and new files using new password
If you still can’t change your password from within AxCrypt you can do so online;