Forums Help & support "unexpected error" messages Reply To: "unexpected error" messages

#10851 Reply

Svante
Keymaster

Hello jay,

The message means that AxCrypt is trying to open or decrypt a file that does not contain a predefined fixed sequence of 16 bytes that start off every AxCrypt file.

A possible reason for this is if you’ve associated other extensions than .axx to AxCrypt. Also, while I’m not sure, the message seems to indicate that you’re using AxCrypt 1.x. This is no longer supported or maintained.