Forums Help & support BJR Reply To: BJR

#10852 Reply

Svante
Keymaster

Hello MAREZ,

This is because the file was originally encrypted with a different password than you’re signed in with. Since AxCrypt already tried that password that you’re signed in with, it asks for another password. When you then re-enter the same as you’re already signed with that won’t help.

You need to know what the original password was.