Forums › Bugs & issues › encrypted file will not open › Reply To: encrypted file will not open
Hello Laurence,
Try to uninstall and re-install the AxCrypt app again and try to do the same.
If this will not help, please provide more information or send a mail to support@axcrypt.net with the detailed information of the issue.
If you can send a screenshot showing where the problem is, it often helps us understand.