Forums Community Decrypting troubles Reply To: Decrypting troubles

#10903 Reply

Azhaguraja B

Hello Samo,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

While viewing the encrypted file (having different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of file password, then you will get the alert message like “You are already logged in with this password! “. So you need to enter the file password.

For Example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

So the encrypted files before password resetting, holding the old password. Now you have to enter the old password to decrypt/open the AxCrypt encrypted files which are all encrypted before the password reset.

Newly encrypted files after resetting, holding the new password. So You can open/decrypt the newly encrypted files without entering your file password.

AxCrypt is file encryption with no backdoor.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design.

Password Reset is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. 

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from and read of how to use it at . Please note that we cannot provide support beyond this.