Forums Bugs & issues Reset my password but still cannot encrypt due to wrong password Reply To: Reset my password but still cannot encrypt due to wrong password

#10942 Reply

Azhaguraja B
Keymaster

Hello Jenny,

Internet is Required for the first time of login after resetting the account password via the AxCrypt account site. Because AxCrypt will try to sync your subscription and account information from our secured servers to your local Application.

So try to sign in to the AxCrypt app with internet enabled.

Still are you facing the same problem, please try to clear the AxCrypt local contents by clicking the Reset button in the sign in dialog or via the AxCrypt file menu File | Options | Clear All Settings & Restart.

  • This reply was modified 1 month, 3 weeks ago by  Azhaguraja B.