Forums › Bugs & issues › Axcrypt has stopped responding to encryption command › Reply To: Axcrypt has stopped responding to encryption command
Final (?) question… When you say ‘move’, is that literally moving the file? (there’s a difference…) Or do you copy it? And, most importantly, do you change the extension from .bak?
When I say I moved the file, I copied and pasted it to the desktop and later to Dropbox (again, from the original location); it worked both ways. I did not simply drag it to the new location (or at least I don’t think I did, and I am at home now where I do not have this software to test it out). Before I discovered that relocating the file was a fix I had previously tried changing the extension to .txt, thinking maybe it was the extension itself that was the issue, and that did not work. I also gave myself all the permissions in the original folder/file location, but that did not solve the problem either. Only relocating the file worked. I did not change the .bak extension in the end.
I want to call the company that makes the software (DocuTrac) and see if they have any idea what changed at their end after July 2, because as I said, until then I had no trouble encrypting the .bak files in their native location. Or maybe some Windows update did something to SQL folders?