Forums Bugs & issues Previously encrypted files won't open after AxCrypt premium trial Reply To: Previously encrypted files won't open after AxCrypt premium trial

#11042 Reply

Svante
Keymaster

Hello Peter,

When you try to open an “old” AxCrypt 1.x file with AxCrypt 2, and it is encrypted with a different password than your AxCrypt ID password that you used to sign in to AxCrypt 2, you will be prompted for a password.

Although of course we’d like you to get Premium, we don’t want you to feel forced to do so. We do provide support for free users as well, just not as quickly sometimes.

The password prompt should look like this, and then you click “More…”:

Then it looks like this, and you select the keyfile:

And finally after selecting keyfile and entering the passphrase click Ok: