Forums Bugs & issues impossible de decrypter mes dossiers Reply To: impossible de decrypter mes dossiers

#11129 Reply

Svante
Keymaster

Hello,

There should be no problem to access the file, the most likely problem here is that it was damaged the last time it was updated. It is located on the ‘P:’-drive it seems – is that a removable USB drive?

If a file is updated on a USB drive, and the drive is subsequently removed without use of the Windows ‘safe removal’ function, it can be damaged.

You can always of course also try the old program if you really think it’s the new program which is at fault.