Forums › Bugs & issues › Excel doesn't open and AxCrypt asking permanently for passwords › Reply To: Excel doesn't open and AxCrypt asking permanently for passwords
Hello geoffrey,
Use the unlock icon and choose the encrypted file to be opened.
Also try to uninstall and re-install the AxCrypt app and try the same.
If then also it is not worked, please provide more information about the issue and write a mail to support@axcrypt.net.
And also try to attach the screenshots of the issue.