Forums › Help & support › AxCrypt asks for my Email address like if I was using it for first time. › Reply To: AxCrypt asks for my Email address like if I was using it for first time.
It’s hard to say exactly, but typically this happens if you’ve cleaned out all files in the Windows temp folder for example, or used the built-in ‘Clear All Settings and Exit’ function of AxCrypt.
You may also have created a new user on your Windows computer or something similar.
There should be no problem entering your email, and if you are online it will see that you already have an AxCrypt ID and then you just enter your regular password like before and you’re up and running again.