Forums Bugs & issues Unable to decrypt after update (free) Reply To: Unable to decrypt after update (free)

#12467 Reply

Svante
Keymaster

Hello Roger,

We need more information here I think. Upgrading from what version to what version? It’d also help with screen shots of the situation.

This part of the description I don’t quite follow either: “I deleted the inaccessible file and requested a reset. That done, I re-encrypted a copy of the file using the original PW“.