Can you please be more specific about “does not open”? A screen shot is preferable.
From what we can see in our logs, you registered the account in 2016, then you’ve not used it until beginning of November at which point you issued a password reset, indicating that the original password was forgotten.
Again no activity until yesterday mid December, at which point you once again issued a password reset.
With infrequent use, it is easy to forget or become uncertain about just what password is used for what account.
It also seems you are using a very, very old version of AxCrypt, which you under any circumstance should update unless you have done so now.