Forums Help & support I can not decrypt Reply To: I can not decrypt

#12771 Reply

Prabhukumar R
Moderator

Hello Sezer,

AxCrypt app will create and delete the temporary copies of the encrypting/decrypting file(s) during the encryption/decryption process.

To perform the encryption and decryption action, AxCrypt app required the full access to the corresponding file path.

If the performing user account does not have the necessary access for the file path then AxCrypt app will throw the exception like what you are getting.

Please provide the necessary access(write access for the currently signed in user) to the file path(C:\Users\’user name’\Desktop – as per the screenshot) and then try to encrypt/decrypt the files under the specified location.

or create a new folder in your hard drive or desktop and put the files inside the folder. Then use AxCrypt to decrypt the files. Please make sure that the file has the necessary write access.

Also AxCrypt app will not encrypt the operating system folders and files.

For more information, please check out the link: https://support.microsoft.com/en-in/help/2623670/access-denied-or-other-errors-when-you-access-or-work-with-files-and-f

Still if you are facing any issues, please write the mail to support@axcrypt.net with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.

You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/send-complete-error-report/.