Forums › Help & support › axcrypt free version : offline and online – passwords not synchronized › Reply To: axcrypt free version : offline and online – passwords not synchronized
Please avoid sending the same query in more than one mediums. You might get more than one same responses.
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
Please know about the password reset and change, actually both are different. You can check the difference between the Password reset and change here: https://www.axcrypt.net/blog/password-reset-axcrypt/ .
AxCrypt is a file encryption software with no backdoor. So please careful with your AxCrypt account password.
Once signed in to the AxCrypt app with internet enabled, your account details will be updated in your local. You can also see the AxCrypt app status in the application header(There is no offline and local means its in online state).
After connecting to the internet still the app shows offline, please check the Always Offline option will be disabled or not, in the File | Options menu.
Now sign in to the AxCrypt app with online state and hereinafter you can use new password to sign in to the app in online and offline states.
Still you are experiencing the same issue, please clear the AxCrypt local contents via File | Options | Clear all settings & Restart or clicking the Reset button in the sign in dialog.
Now start the AxCrypt like a new installation.
Note: Please remember your old and new passwords to open the encrypted files. If you felt confused, please decrypt all the encrypted files with your passwords. then do the above.
AxCrypt 2.x use a single sign on model where the same password is used to sign in to our servers and to protect your files.