Hello rahal brahim,
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.
Please know about the password reset and change, actually both are different. You can check the difference between the Password reset and change here: https://www.axcrypt.net/blog/password-reset-axcrypt/ .
AxCrypt is a file encryption software with no backdoor. So please careful with your AxCrypt account password.