Forums › Help & support › Files encrypted with AxCrypt v1.7.3156.0 cannot be decrypted with later versions › Reply To: Files encrypted with AxCrypt v1.7.3156.0 cannot be decrypted with later versions
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
AxCrypt 2.x use a single sign on model where the same password is used to sign in to our servers and to protect your files.
AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x. You cannot have both AxCrypt 1.x and 2.x installed at the same time.
If you open files encrypted with a different password than your sign in password, which often is the case directly after upgrading to version 2, you will be prompted for that original password. If the file was encrypted with version 1, it will then be automatically upgraded to version 2 and to use the new sign in password which means you won’t be prompted again for the old password.
Or you can use the File | Upgrade 1.x Files and AES 128 Files menu from the AxCrypt app, to upgrade your AxCrypt 1.x files to AxCrypt 2.x.
If you find that AxCrypt 2.x is unsuitable and you would like to use 1.x instead you are free to do so, but we will not be actively developing 1.x, nor will support be a priority. We recommend all users, old and new, to always use the most current released version of AxCrypt.
Password reset is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files.
For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://www.axcrypt.net/blog/password-reset-axcrypt/
Still, if you are facing any issues, please feel free to contact our support(firstname.lastname@example.org) with detailed information about the issue.
Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://www.axcrypt.net/information/get-started/ to get started with AxCrypt.