Forums › Help & support › Can not open my encripted file after Windows 10 restore › Reply To: Can not open my encripted file after Windows 10 restore
Hello. I also have a problem opening AxCrypt after a Windows 10 restore, but with different symptoms.
I encrypted many files in the past, using AxCrypt-2.1.1547.0 and then AxCrypt-2.1.1560.0. Both worked fine.
I installed the current version (AxCrypt-2.1.1573.0) on my Windows 10 laptop. It also worked fine for a day or two, then suddenly stopped working. I right-click on files and see the options, including “encrypt” and “decrypt” but neither those nor the other AxCrypt options work, no error message. When I click on the AxCrypt icon in the Start menu, it just does nothing, and does not appear in Task Manager.
The standalone AxCrypt exe file also does nothing when I open it.
The encrypted files are not green and show the entire extension with axx.
I’ve been researching the problems reported in your fora, and have been troubleshooting using different methods for the last two days … to no avail.
Please let me know if you have any advice.