Forums › Help & support › Can not open my encripted file after Windows 10 restore › Reply To: Can not open my encripted file after Windows 10 restore
It may be because of some third party applications or any firewalls(like antivirus software and etc) are blocking the AxCrypt application and its files. So please checkout those applications or firewall(antivirus) settings.
Please check which version(AxCrypt 1.x and AxCrypt 2.x) of AxCrypt app you are using? if you are using both the versions, please uninstall the AxCrypt 1.x.
Also check your operating system pending updates. If any available, please update it. or try to install the latest version(above v4.5) of dot net framework.
If the above does not help, please provide detailed information(including complete error report also) about the issue and send to our support(firstname.lastname@example.org).
Please avoid sending the same query in more than one mediums. You might be getting duplicate responses.