Forums Community Password stops working Reply To: Password stops working

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Hello Hugh,

Thanks for your suggestions.

We do have a challenge in communicating to many users just how encryption works, as opposed to a login. In short – why you can’t perform a password reset for encrypted files, but you can do it for the login to the account.

I think you are right that we should make it clear that signing in to the account is for safety (because we then can verify that the user is using the password they think they are using without typos) and convenience (since we then use this password to actually encrypt files with).

It is *always* possible to decrypt files with the original password used at the time of encryption, regardless of the sign in password.

A new issue has been made: .