Hello Joe Bloggs,
Internet is Required for the first time of login after resetting the account password via the AxCrypt account site. Because AxCrypt will try to sync your subscription and account information from our secured servers to your local Application.
So try to sign in to the AxCrypt app with internet enabled.
please try to clear the AxCrypt local contents by clicking the Reset button in the sign in dialog or via the AxCrypt file menu File | Options | Clear All Settings & Restart.
Still are you facing the same problem,Please feel free to contact our support via firstname.lastname@example.org .