Forums › Bugs & issues › Can't open axcrypt file with double click outside of axcrypt program › Reply To: Can't open axcrypt file with double click outside of axcrypt program
Please check whether you had installed both the versions(1.x and 2.x) of AxCrypt app in your pc. If yes, uninstall the AxCrypt 1.x.
Still, you are facing the issue, please check whether your operating system has any pending updates? if yes, please update it to latest.
After trying all the steps, still, the problem exists, please write an email to firstname.lastname@example.org with a detailed error report.
Please follow the detailed instructions here to take the complete error report: https://www.axcrypt.net/blog/send-complete-error-report/ .