Forums › Help & support › AxCrypt asks for my Email address like if I was using it for first time. › Reply To: AxCrypt asks for my Email address like if I was using it for first time.
It is ok to enter the email address to sign in to the AxCrypt app with your AxCrypt account credentials.
It might be happened, when the AxCrypt local cache files(C:\Users\User name\AppData\Local\AxCrypt) removed from your pc/machine. Removal happened, when you clean the temp files with any other third party tools or used the AxCrypt app features Reset button in the sign in password dialog or File | Options | Clear All Settings & Restart.
No need to worry about this. Just open the AxCrypt app and enter your AxCrypt app credentials. This is a normal behavior.