Forums › Bugs & issues › Axcrpyt no longer asking for encryption password, only log in password. › Reply To: Axcrpyt no longer asking for encryption password, only log in password.
If the file was encrypted with other than the AxCrypt account sign in password, then we have to enter the file password to decrypt/open the encrypted files.
When we double-click on the encrypted file(s) from the explorer window, AxCrypt will prompt the user to enter the sign-in password.
If the file was encrypted with the sign in password, then AxCrypt will open the encrypted file without asking anything.
At the same time, if the file encrypted with other than the sign-in password, you will be prompted to enter the file password.
AxCrypt 2.x uses a single sign-in password to encrypt/decrypt the files. File password is required when the file was encrypted with the different passwords.
In the latest version of AxCrypt app, we can open the encrypted files directly by entering the file password in the sign-in dialog.
If both the sign-in and file password are same, then the AxCrypt app will get signed in.
If both the passwords are different, then the file will get opened without signing in to the app.
If the above does not help,please provide more information about the issue and write a mail to email@example.com .