Please avoid sending a same query in different mediums. You may get duplicate response.
Apologies for the inconvenience.
What exception or error you getting to install the AxCrypt app please explain? We are try to resolve the issue as soon as possible.
If you can send a screenshot showing where the problem is, it often helps us understand.
How to take a screenshot on your PC is explained here: https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots
You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/send-complete-error-report/.
please feel free to write a mail to our support firstname.lastname@example.org