Forums Help & support Axcript Errors out when being used via VPN Reply To: Axcript Errors out when being used via VPN

#14403 Reply

Prabhukumar R
Moderator

Hello Krisztina,

Recently you are installing any Antivirus? please check It might be happened because of some firewall/antivirus or other third-party applications are blocking the AxCrypt app. So please check the firewall or other software settings.

If you are using the latest version of AxCrypt app? If not means please uninstall the AxCrypt app and install the latest version of the AxCrypt app. You can download the same from our official website: https://www.axcrypt.net/download/  .

Now install the AxCrypt app and try to start AxCrypting……Now Check the same again.

If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you sign out, or click the “Broom” clean up icon.

AxCrypt 2 uses a more robust method for the automatic re-encryption, which sometimes means you as the user have to tell AxCrypt to do it. You’ll see this by the “broom” icon becoming red. This indicates there’s something in need of “clean up”, i.e. re-encryption

So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.

Please note: If you opened and updated an encrypted text file with notepad and at the same time you had opened another notepad application also, then you have to close both the opened applications to re-encrypt the encrypted files. You have to close all the opened corresponding applications properly.

If the above does not help, please provide more information about the issue and write a mail to support@axcrypt.net .

You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/send-complete-error-report/ . so that we will try to troubleshoot the same as soon as possible.