Forums Help & support Axcript Errors out when being used via VPN Reply To: Axcript Errors out when being used via VPN

#14460 Reply

Azhaguraja B
Keymaster

Hello Timothy,

If you are able to install and use the AxCrypt app in the server, then you can use the AxCrypt app without any issues.

To open/decrypt the encrypted files, you need the file password which was used in the file encryption process.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

If you have any specific issues, please write to support@axcrypt.net.

  • This reply was modified 1 month, 1 week ago by  Azhaguraja B.