Forums › Community › \'file has been opened in another appplication\' error, constantly blocking action › Reply To: \'file has been opened in another appplication\' error, constantly blocking action
Please delete the folder( %LocalAppData%\AxCrypt(C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.
Then uninstall the AxCrypt app and install the latest version of the AxCrypt app. You can download the same from our official website: https://www.axcrypt.net/download/ .
Now install the AxCrypt app and try to start AxCrypting……
Please explain what kind of file type do you encrypt? Are you getting any exceptions or error messages while using the AxCrypt app? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. If you can send a screenshot showing where the problem is, it often helps us understand.
If the above does not help, please send the complete error report with some screenshots of the exceptions, so that we will try to troubleshoot the same as soon as possible.
You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/send-complete-error-report/ .
Please provide more information about the issue and write an mail to firstname.lastname@example.org .