Hello Bill Norwood,
Sign in to the AxCrypt app with your AxCrypt credentials. Then follow the below instructions to decrypt the encrypted file(s)
You can able to decrypt the AxCrypt encrypted file by navigating File | Stop Securing from the AxCrypt app.
Or In the recent files tab, right-click on the file(which you want to decrypt) and select Stop Securing and remove from list
Or In windows explorer, right-click on the file and select AxCrypt > Decrypt.
So please check the tutorial to decrypt the encrypted files with the AxCrypt app https://www.youtube.com/watch?v=jyixJ03qmkg&list=PLHRiJs6YxUhgR9sd66jR4ao0EiCxPO7u6&index=4
Before uninstalling the software, just delete your AxCrypt Local Contents by clicking the menu item File | Options | Clear All Settings and Exit from the AxCrypt app.
still, you are facing any issue, please provide more information about the issue and write a mail to firstname.lastname@example.org .