Forums › Bugs & issues › Password not working after free trial period ended › Reply To: Password not working after free trial period ended
After your Premium Trial subscription expired, AxCrypt will convert your AxCrypt account subscription into Freemium.
You are able to open/decrypt your AxCrypt Premium Encrypted(AES 256 bit) File after the AxCrypt Premium Subscription expired also.
Without Premium in AxCrypt Windows version, you are able to encrypt(with AES-128), decrypt and view the encrypted files. Some additional functionalities only required AxCrypt Premium.
The AxCrypt freemium used to access the old encrypted files(with AES 256) with AxCrypt Free subscription, then those files will be re-encrypted with AES-128.
Please sign in your correct AxCrypt account password to access the Encrypted file.
We have literally hundreds of thousands of users a succeed in signing in, both using the app and the web.
I think you perhaps are not careful enough when you type the password – or you are not aware that upper and lower case characters are different, and spaces and accents are significant when typing the password.
I suggest you use the ‘show password’ option in both the web and the app and ensure that what is type is truly identical.
Still, if you are facing any issues, please write an email to firstname.lastname@example.org with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.